Core Competencies
- IT Operations Leadership
- Infrastructure Oversight
- Technical Services
- Service Delivery
- Escalation Management
- Microsoft 365 Administration
- Linux Systems Administration
- Network Troubleshooting
- VPN, DNS, and SonicWall
- SQL Databases
- Drupal / Web Platforms
- Documentation and Enablement
- Quality Assurance
- Stakeholder Communication
- Business Continuity
- Disaster Recovery Planning
Professional Experience
Career progression spans military communications and training leadership in Germany and Texas, customer-facing network support in San Angelo, long-run platform and infrastructure work in Thornton, and current high-friction technical operations support across live client environments.
Senior Technician
Code Blue Computing
Recent 3 years · Current focus
- Delivered advanced support across endpoint issues, Microsoft 365 administration, server tasks, and network troubleshooting in active client environments.
- Resolved escalations involving VPN connectivity, SonicWall access, DNS, mapped drives, network discovery, segmentation, and remote support workflows.
- Supported implementation-adjacent work through environment review, configuration troubleshooting, documentation, and ticket coordination.
- Helped keep service delivery moving by setting clearer expectations around technical next steps and issue resolution paths.
- Strengthened operational continuity by handling high-friction incidents across user, network, and systems layers.
Web Developer / Server Administrator
Contempo Web Service · Thornton, Colorado
Aug 2011 – 2023
- Managed Linux server administration, web operations, and application support for client-facing platforms with ongoing uptime and maintenance needs.
- Built and supported Drupal-based platforms, handling functionality, configuration changes, troubleshooting, and production support.
- Created, repaired, and restored SQL databases to stabilize applications and shorten issue-resolution time.
- Improved performance, security, and operational stability through system tuning, integrations, and long-term maintenance workflows.
- Built internal support structures that improved documentation, onboarding, and repeatable issue handling.
- Operated at the intersection of infrastructure, application support, and client-facing delivery across long-lived environments.
Internet Tech Support Agent
West Central Net · San Angelo, Texas
Aug 2005 – May 2009
- Provided customer-facing support for internet and connectivity issues during outages, service disruptions, and account incidents.
- Coordinated with customers and field technicians to restore service faster and keep communication clear during incidents.
- Created practical support documentation that improved troubleshooting consistency and service clarity.
Maintenance Training Manager
United States Air Force · Goodfellow AFB, Texas
Aug 2002 – May 2005
- Improved maintenance training programs by evaluating trainers, identifying shortcomings, and implementing fixes that strengthened readiness and accountability.
- Managed 70+ training records covering 3,000+ qualification tasks across four technical career fields.
- Defined benchmark evaluation processes for local training programs that were later adopted at headquarters level.
- Worked in quality-assurance and training-management roles where standards, auditability, and execution discipline mattered.
Radio Maintenance Technician
United States Air Force · Mannheim, Germany
Oct 2000 – Jun 2002
- Supported tactical communications readiness by maintaining communications equipment used in operational environments where reliability mattered.
- Contributed to projects integrating newer satellite technologies with legacy computer systems.
- Advanced to journeyman skill level through hands-on technical performance and dependable field execution.