Director of IT Operations

Raymond Carrillo

Thornton, Colorado · raymond.c.carrillo@gmail.com · (303) 999-8076

Operations-centered IT leader with experience across live support environments, infrastructure administration, escalation-heavy service delivery, technical documentation, quality assurance, and long-run platform operations. Strong fit for Director of IT Operations roles requiring process discipline, operational continuity, stakeholder communication, and practical execution across mixed technical environments.

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Operational Focus

  • IT Operations Leadership
  • Escalation Management
  • Service Delivery
  • Process Discipline
  • Microsoft 365 Administration
  • Linux Systems Administration
  • Network Troubleshooting
  • Documentation and Enablement
  • Quality Assurance
  • Stakeholder Communication
  • Incident Coordination
  • Operational Continuity

Relevant Experience

Senior Technician

Code Blue Computing
Recent 3 years · Current focus
  • Handled escalations across endpoint issues, Microsoft 365 administration, server tasks, networking, VPN, DNS, and SonicWall environments.
  • Supported live client operations where issue prioritization, communication, and technical follow-through directly affected service continuity.
  • Worked through configuration troubleshooting, documentation, and coordination to keep delivery moving during high-friction support scenarios.

Web Developer / Server Administrator

Contempo Web Service · Thornton, Colorado
Aug 2011 – 2023
  • Managed platform operations, Linux servers, application support, database stability, and long-term maintenance workflows across client-facing environments.
  • Built repeatable support structures that improved documentation, onboarding, and issue handling consistency.
  • Worked at the intersection of systems upkeep, client communication, and production support.

Maintenance Training Manager

United States Air Force · Goodfellow AFB, Texas
Aug 2002 – May 2005
  • Improved readiness and accountability by evaluating training gaps, enforcing standards, and managing records across thousands of qualification tasks.
  • Developed execution discipline in environments where consistency, auditability, and corrective action mattered.