Senior IT Manager

Raymond Carrillo

Thornton, Colorado · raymond.c.carrillo@gmail.com · (303) 999-8076

Senior IT management candidate with practical experience across operations, infrastructure, support, training, quality assurance, and long-term technical execution. Well suited for organizations using manager titles for roles that combine operational leadership, technical depth, and team-facing accountability.

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Management Focus

  • Operational Leadership
  • Support Management
  • Infrastructure Coordination
  • Escalation Handling
  • Documentation and Enablement
  • Training and Quality Assurance
  • Stakeholder Communication
  • Service Delivery
  • Process Improvement
  • Technical Troubleshooting
  • Business Systems Thinking
  • Execution Discipline

Relevant Experience

Senior Technician

Code Blue Computing
Recent 3 years · Current focus
  • Handled escalations and technical support across mixed client environments where judgment, communication, and follow-through mattered.
  • Worked across endpoint, Microsoft 365, server, and networking issues while helping keep service delivery moving.

Web Developer / Server Administrator

Contempo Web Service · Thornton, Colorado
Aug 2011 – 2023
  • Balanced infrastructure support, client delivery, troubleshooting, and repeatable maintenance workflows across long-lived environments.
  • Improved documentation, onboarding, and issue handling consistency.

Maintenance Training Manager

United States Air Force · Goodfellow AFB, Texas
Aug 2002 – May 2005
  • Managed training records, standards enforcement, and readiness improvement across four technical career fields.
  • Built early leadership experience in accountability, evaluation, and corrective action.