Service Leadership Focus
- Technical Services Leadership
- Client-Facing Support
- Escalation Management
- Stakeholder Communication
- Implementation Support
- Microsoft 365 Administration
- Linux and Server Support
- Network Troubleshooting
- Documentation and Enablement
- Training and Quality Assurance
- Issue Coordination
- Long-Term Service Stability
Relevant Experience
Senior Technician
Code Blue Computing
Recent 3 years · Current focus
- Delivered advanced support across endpoint, network, Microsoft 365, server, VPN, DNS, and SonicWall issues in active client environments.
- Worked directly in escalation-heavy service delivery where communication quality and practical troubleshooting affected customer confidence.
- Supported environment review, configuration troubleshooting, and documentation to keep technical delivery moving.
Web Developer / Server Administrator
Contempo Web Service · Thornton, Colorado
Aug 2011 – 2023
- Supported client-facing platforms through Linux server administration, Drupal operations, SQL repair, troubleshooting, and long-term maintenance.
- Balanced technical work with communication, documentation, onboarding, and repeatable service structures.
- Operated in sustained support relationships where reliability and responsiveness mattered.
Internet Tech Support Agent
West Central Net · San Angelo, Texas
Aug 2005 – May 2009
- Provided customer-facing internet support during outages, service disruptions, and account-related incidents.
- Coordinated with field technicians and customers to shorten restoration time and improve clarity during service issues.